rajaalam Platform Privacy Notice

This page describes what we collect when you use rajaalam and how we keep that data protected. We are committed to transparency about our data practices, so you can make informed choices about using our platform. We collect personal information only as needed to operate rajaalam, process your bets and games, handle deposits and withdrawals, and comply with financial regulations.

We at rajaalam take your privacy seriously. We do not sell your data to advertisers or brokers. We do not share your betting history or personal details with third parties except where required by law or where necessary to process your transactions (for example, your bank needs to know your name to process a withdrawal). This notice explains our practices in plain language.

Your data on rajaalam is encrypted in transit and stored securely on our servers. We use industry-standard practices to protect against unauthorized access, loss, or misuse. If you have questions about how we handle your information, contact our support team — we are happy to clarify.

What We Collect on rajaalam

When you register an account on rajaalam, we ask for your name, email address, phone number, and date of birth. These details are essential to create and secure your account. We also ask for your address when you make your first deposit, as part of our Know-Your-Customer (KYC) verification process — this is required by Indonesian financial regulations.

We at rajaalam collect payment information when you deposit or withdraw. If you use QRIS, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive a confirmation that the transaction succeeded, but we do not store your wallet credentials or passwords. If you use bank transfer (mobile banking, local payment, online payment, e-wallet), we collect your bank account number and holder name for withdrawal processing.

rajaalam also logs your betting and gaming activity — which markets you view, which bets you place, which games you play, your win/loss history, and your account balance. This data helps us identify unusual patterns that might indicate fraud, and it lets us improve rajaalam's service by understanding what features users prefer.

How We Use Your Data on rajaalam

We use your rajaalam data for these core purposes:

• Account management: We use your name, email, and phone to create and secure your account, send you login links and password resets, and communicate with you about account changes.
• Payment processing: We share your name and account details with our payment processors (banks and digital wallet providers) to complete deposits and withdrawals. These partners see only what is necessary to process the transaction.
• Compliance: We use your identity information (name, date of birth, address) to verify you are not underage and to screen you against sanctions lists required by Indonesian and international law.
• Fraud prevention: We analyze your rajaalam betting patterns, device information, and IP address to detect accounts engaged in fraud, money laundering, or abuse of promotions.
• Customer support: When you contact rajaalam support, we use your account history and details to respond to your questions and resolve disputes.

Data retention

We keep your rajaalam account data for as long as your account is active. After closure, we retain financial records for seven years (required by law), then delete other personal data.

Third-party access

rajaalam shares data with payment processors, identity verification vendors, and legal authorities only. We do not sell data to marketers or data brokers.

Cross-border transfers

Our servers may sit outside Indonesia. By using rajaalam, you consent to data transfer and storage across borders under encryption.

Your Rights on rajaalam

We at rajaalam recognize your rights to privacy and data access. You can request to see what personal data we hold about you by contacting rajaalam support. Within 14 business days, we send you a copy of your data in a readable format.

You can also request correction of inaccurate data (e.g., if your address on rajaalam is wrong, we update it). You can ask us to delete your data after your account closes, subject to legal retention requirements (financial records must be kept for seven years). If you believe we have processed your data illegally, you can lodge a complaint with your local data protection authority.

rajaalam does not use your data for automated decision-making or profiling beyond standard fraud detection. We do not use your rajaalam betting history to make credit decisions or share your information with employers or insurers.

Cookies and Tracking on rajaalam

rajaalam uses cookies to remember your login session and your account preferences (such as language and notification settings). These cookies expire when you log out or after 30 days of inactivity. We do not use cookies to track you across other websites.

rajaalam also collects usage analytics — data on which pages you visit, how long you stay, and which games you play. This helps us identify technical issues and improve the rajaalam experience. We use a privacy-conscious analytics tool that does not identify individual users by name.

If you disable cookies on your browser, rajaalam will still work, but you will need to log in each time you visit. You can manage cookies in your browser settings. On rajaalam's mobile app, we do not use cookies; instead, we store your session locally on your device.

We at rajaalam believe that transparency about data collection builds trust, and that your privacy is a right, not a luxury feature.

Data Security on rajaalam

We use SSL/TLS encryption to protect all data in transit between your device and rajaalam's servers. Your password is hashed using industry-standard algorithms and is not stored in plain text. rajaalam does not email you your password; if you forget it, we send a secure reset link instead.

Our rajaalam servers are housed in secure data centers with restricted physical access, firewalls, and intrusion detection. We perform regular security audits and penetration testing to identify and fix vulnerabilities. If we discover a security breach, we notify affected users promptly and take steps to prevent recurrence.

rajaalam's staff access your data only when necessary to support your account or comply with legal requirements. We require staff to sign confidentiality agreements and we log all data access for audit purposes.

Third-Party Data Processors

rajaalam relies on third parties to operate our platform. Our payment processors (banks and wallet providers like DANA, e-wallet, mobile banking, local payment, online payment) receive your name and account details to process deposits and withdrawals. Our identity verification vendor receives your government ID and address to complete KYC checks. Our hosting provider stores our servers and databases.

Each of these processors has signed a data processing agreement with rajaalam committing them to protect your data and use it only for the purpose we specify. They are not permitted to sell your data or use it for their own marketing. We choose processors carefully and audit them regularly.

Contacting rajaalam About Privacy

If you have questions about this privacy notice or want to exercise your data rights (access, correction, deletion), contact rajaalam support via in-app chat or email. Include "Privacy Request" in the subject line. We aim to respond within 14 business days.

rajaalam may update this privacy notice from time to time to reflect changes in our practices or regulations. We post updates on rajaalam.com and notify you via email of material changes. Your continued use of rajaalam after an update means you accept the revised notice.

Jurisdiction and Data Localization

rajaalam's services are available only where local law permits. We are subject to the laws of the jurisdictions in which we operate. If you are using rajaalam from Jakarta, Surabaya, Bandung, Medan, or elsewhere in Indonesia, Indonesian law applies to our data practices. You acknowledge that rajaalam may transfer and store your data outside Indonesia under encryption.

Some jurisdictions require data to remain within their borders. If you are in such a jurisdiction and rajaalam cannot comply, we will not offer our service to you. We will never knowingly violate data localization laws.

Privacy at rajaalamIn Summary

We at rajaalam collect only the personal data we need to operate our platform, process your bets and games, and comply with law. We encrypt your data in transit and at rest. We do not sell your information to third parties. We respect your rights to access, correct, and request deletion of your data. We protect your data against unauthorized access and notify you promptly if a breach occurs.

rajaalam's privacy commitment extends across all our services — sportsbook (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Your data on rajaalam is your data, and we treat it with the care it deserves.